Shipping policy
# Shipping Policy — Just Luxury Time, LLC
**Effective Date:** August 8, 2026
This Shipping Policy explains how Just Luxury Time, LLC ("JLT," "we," "us," or "our") ships timepieces purchased on justluxurytime.com (the "Site"). It works together with our [Terms of Service](/policies/terms-of-service) and [Return & Refund Policy](/policies/refund-policy).
## 1. Processing Time
Orders are typically processed, authenticated, and shipped within **3–5 business days** of payment confirmation. Timing may vary for high-value or specially sourced timepieces requiring additional authentication steps. If we're unable to ship your order within this timeframe (or within 30 days if no timeframe was stated at the time of purchase), we will notify you and offer the choice to consent to a delayed shipment or cancel your order for a full and prompt refund.
## 2. Carrier & Delivery Method
- All orders ship via **FedEx**, fully insured for the sale value of the timepiece.
- Every order is delivered to a **FedEx Hold at Location** nearest the buyer's shipping address — a manned FedEx or partner retail location. Just Luxury Time, LLC does not offer direct-to-doorstep delivery for timepieces.
- To pick up your package, you must present a valid, government-issued photo ID matching the name on the order at the designated FedEx location.
- You will receive tracking information and pickup instructions by email once your order ships.
## 3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on the destination and insured value of your order. All shipping labels are insured for the full sale value of the timepiece as a standard part of our shipping process.
## 4. Order Tracking
Once your order ships, you'll receive a confirmation email containing your FedEx tracking number and the address of your assigned Hold at Location. You can track your package's status directly through FedEx using that tracking number.
## 5. Delivery Timing & Risk of Loss
- Estimated transit times provided by FedEx are for convenience only and are not guaranteed.
- Risk of loss and title for your timepiece pass to you upon FedEx's confirmed delivery/pickup scan at your designated Hold at Location — not before.
- If a package is lost or damaged in transit on an outbound (initial) shipment, contact us immediately at [returns@justluxurytime.com](mailto:returns@justluxurytime.com) so we can file an insurance claim with FedEx and arrange a replacement or refund.
## 6. Domestic Shipping Only
At this time, Just Luxury Time, LLC ships only within the United States. We do not currently offer international shipping.
## 7. Undeliverable or Unclaimed Packages
FedEx Hold at Location packages must be picked up within the carrier's designated hold window (typically 5–7 business days, per FedEx policy). Packages not claimed within that window will be returned to us. If your order is returned as unclaimed, we will contact you to arrange reshipment (additional shipping costs may apply) or issue a refund less original and return shipping costs.
## 8. Returns
Return shipping — including packaging instructions, labels, and insurance — is handled separately under our [Return & Refund Policy](/policies/refund-policy), which governs the 24-hour post-delivery inspection window and all return shipping requirements.
## 9. Contact Us
**Just Luxury Time, LLC**
Address: 1001 S Main St, Kalispell, Montana 59901
Email: [returns@justluxurytime.com](mailto:returns@justluxurytime.com)
Website: [justluxurytime.com](https://justluxurytime.com)
## 10. Changes to This Policy
Just Luxury Time, LLC reserves the right to update this Shipping Policy at any time. Changes will be posted to this page with a revised effective date.
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*This document is provided as a business template and is not a substitute for review by a licensed attorney or shipping/logistics professional familiar with your specific operations.*